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having trouble with BlackBerry® email
If you've discovered that your BlackBerry® Smartphone is not sending or receiving Emails, our trouble shooting guide below should help you.
The most common reasons associated with BlackBerry® email problems are below, we'll look at each one in more detail.
Insufficient signal
It sounds obvious, but the most common reason for Emails not being sent or received is because the network signal in the area is not strong enough. The networks are spending lots of money to constantly improve their networks to help solve problem just like this. You can check the signal strength in your area by doing the following on your handset:
- In the menu screen, select
Options - Select Status
- The signal strength should be indicated at the top of the screen. The value should be less than 100dBm. If the number is higher than 100 then your signal is too weak.
Ideally, the lower the number the better. Try moving around to see if the signal strength changes.
I
ncorrect time and date
It's true, if your BlackBerry® Smartphone is set to the incorrect time and date, it can have an effect on your Emails. You can check and set the time & date by doing the following:
- In the menu screen, select Options
- Select Date/Time
- In the Time Zone field, make sure that the correct time zone is selected, it can be changed by pressing the trackpad / trackwheel when Time Zone is highlighted and then choosing from the drop down.
- Highlight the Month field and press the menu button, and select Change Option. Ensure that the correct month is selected.
- Repeat the above step for both the Year and the Date fields. The correct date should now be set.
- Further down the Date/Time screen highlight the Hour field and press the menu button and select Change Option. Ensure that the correct hour is selected, if not change it now.
- Repeat the above step for the minutes. The correct time is now set.
To check to see if this has fixed the Email problem. It is best to turn the mobile off for a minute or so, and then switch it back on. If your Emails are still not being sent / received, continue trouble shooting below.
Incorrect Network Settings
Occasionally the signal on your handset can drop out or lose strength, and sometimes because of simple reasons like the handset being switched on for long periods of time. So simply switching it off for a couple of minutes, and back on again quite often solves the problem.
However sometimes the reason can be a bit more sinister and requires a slightly more technical fix. It's worth just checking to make sure that the handset is still looking for a good signal, and to do that is simple.
- In the menu screen, select Options
- Select the Network or Network Settings option, or it might say Networks and Connections.
- Select Mobile Network if there is a selection.
- Ensure that the Data Services are switched to On. If it says Off, switch it it back on by highlighting the field and pressing the trackwheel or trackpad and and select the On option.
- In the Mobile Network Selection Mode field, ensure that the option is set to Automatic.
- The Network Mode should be set to 3G, however if it is currently on 2G, it should still receive Emails.
- If you have an option that says Status, ensure it is set to Active.
Once these setting have all me checked or adjusted, its a good idea to switch the handset off for a minute or two, then switching it back on.
If you notice that your Emails are working fine until you open your Email application on your computer, it could just be the redirection settings.
What is redirection? Well, when an e-mail account is set up on a computer and a mobile phone, sometimes It will only be received once, and usually on the computer. This is because when the computer is switched off, the e-mails cannot be received so the Email account looks for the next device with the same Email account instead. When the computer is turned on, the Emails start to filter through, and so they don't need to look for any other devices to receive the Emails. *Note in this scenario, you should still be able to send Emails from your mobile and your computer.
Redirection allows users to receive Emails in 2 places at the same time and this can be done in a couple of ways. The best way to do this is directly on the Blackberry® desktop manager. Once you open the desktop manager, double click on Redirector Settings and make sure that Redirect incoming messages to your handheld is checked.
If you need more help on this topic, please feel to contact us.
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