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Terms and Conditions
Thank you for taking the time to visit our website, we hope that you found exactly what you were looking for. Please take time to read our terms and conditions below thoroughly to ensure that you understand how we work and, if you have any questions or need clarification of any point, please don’t hesitate to call us on our Freephone number: 0800 999 0900 (calls are free from BT landlines, call costs from mobiles and other networks may vary) or send us an email (by clicking here). Please note that calls to our team may be recorded for quality monitoring and training purposes.
1. Communication with us
Please feel free to contact us regarding these terms and conditions, if you so wish, either:
1.1 by emailing us at info@connectingbusiness.com, or
1.2 by post to connectingbusiness.com, Avenir House, Studio Way, Borehamwood, Hertfordshire, WD6 5NN
We will confirm via the same method (post or email) that we have received your communication and will deal with it straightaway. If you don’t receive a confirmation from us that we are dealing with your query, this willmean that we haven’t received it, so please ensure you give us a call to check, or resend the message to us. Please make sure you receive an acknowledgement from us, as only then can you be sure that we have received the message and are dealing with it.
2. Your Personal/Business Information
In the interests of keeping all your details confidential, we would like to draw your attention to the risks of sending information via internet communications, such as email. The internet is, on occasion, subject to misuse by certain companies and/or individuals. This means that messages sent by email, for example, may be intercepted by third parties. We have our own strict security procedures in place: for example, we will never share your information with any third party, without your prior consent, and we have organised for all credit and debit card information to be stored with our banking partner. However, in placing an order with us:
2.1 We will assume that you agree that any information you send us via email is at your own risk. We cannot be held responsible for any loss that you suffer as a result of information being intercepted during communication with us.
2.2 If you do choose to communicate with us in this way, we will reply to the email address provided to us, however, we cannot guarantee the security of any information passed between us.
2.3 We will be respectful of your personal information at all times and we comply with the relevant Data Protection legislation, which is updated from time to time.
2.4 Your information will be held and used by us for a number of purposes, in order for us to deliver your required service. We will only use third parties to support us with your order when it is relevant. These purposes include, without limitation:
2.4.1 Processing your data to complete an order
2.4.2 Processing your data for billing requirements
2.4.3 Disclosing data to financial organisations such as banks or credit card companies to enable us to: confirm your details, run credit approval checks, run ID checks or prevent fraud
2.4.4 Disclosing your data to third party service providers, i.e. mobile phone networks, from whom you have ordered any products and services, via us
2.4.5 Dealing with requests, complaints or enquiries for customer care reasons
2.4.6 Settling accounts with third party service providers
2.4.7 Any legal action including financial recovery agents
2.4.8 All other general business purposes and administration including testing of our internal systems, personnel training and quality control
2.4.9 Carrying out any activity or disclosure in connection with regulatory requirements
2.5 Sometimes we may disclose to third parties aggregated data which relates to the use of the products or services we provide, however, we will ensure that a single individual is never identifiable in such data.
2.6 When you communicate with us by telephone or online chat, calls or chats may be monitored or recorded for quality control reasons and sometimes may also be usedfor training purposes
2.7 We may use online “cookies” to store information on your hard disk to make it easier for you to communicate with us in the future
2.8 We will only use your personal information as provided by you. You are fully responsible for the data given to us by you.
3. The Website
3.1 You will be provided with access to the website by us and we will sell you products and services in accordance with these conditions.
3.2 You agree not to use our website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws.
3.3 You agree not to upload or transmit through our website, without limitation, anything designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. This includes, but is not limited to, computer viruses, macro viruses, Trojan horses and worms.
3.4 You will not upload or transmit through our Website, any material which is offensive, obscene, defamatory, or that may cause annoyance, inconvenience or needless anxiety.
3.5 You will not use the website in a way in which the functionality of the website is in any way impaired, including causing the website to be interrupted, damaged or rendered less efficient.
3.6 You will not use the Website in any manner which violates or infringes the rights of any person, firm or company or the rights thereof (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy).
3.7 You will not attempt to access any part or component of the website to which you are not authorised.
3.8 You agree that in the event that you have any right, claim or action against any other user arising out of that user's use of our website, then you will pursue such right, claim or action independently of, and without recourse to us.
3.9 We will do all in our power to give you the correct information regarding our products and services, and our team will email you details of your order so that you can check thembefore committing to an order. Outside of this process, we cannot be held responsible or liable to you.
4. Services and Coverage
4.1 We will provide details of coverage for all services sold on our website; this information is provided to us directly from the relevant service provider. It is important, however, that you check and let us know within seven days of receiving your products if there is a problem with any service, so that we can approach the relevant service provider to find a solution.
4.2 In order for us to undertake section 4.1 above, you must ensure that you have identified, in advance of your purchase, all of the areas that you will require coverage for and double check that the service provider offers sufficient coverage for your requirements: our team can help advise you with this and can contact the service provider directly if necessary.
4.3 We also provide products and services which may be used outside the UK, subject to agreement. Please note that we cannot be held responsible for the provision of such products and services, whilst abroad as this will be subject to the local country’s service provider’s agreements.
5. Rights and Obligations
5.1 Due to the fast moving technology industry that we operate in, we may have to amend or withdraw products, services or content from the website from time to time, with little or no notice. This includes, but is not limited to, changes to price, specifications of any products or services (whether that be at manufacturers request or for health and safety reasons). Any changes will not be to the detriment of any products and services for which we have already accepted an order, other than where it is completely out of our reasonable control.
5.2 Unless you have placed an order for any product or service by the time any amendments have taken place, regrettably we cannot give you notice of these changes.
5.3 If you subscribe to any subscription services, we will give you prior notice of any amendments, withdrawals to the services or changes to these conditions. If you decide to continue with the subscription we will take this as your acceptance of the change.
5.4 We may refuse to process a transaction or provide a service to any person or company at any time at our sole discretion.
5.5 We will not be liable to you or any third party for either of the above.
5.6 You agree:
5.6.1 To pay any amounts due to us in a timely manner;
5.6.2 That the personal information that you provide to us, is true, accurate, current and complete in all respects; and
5.6.3 To notify us immediately of any changes to your business/personal Information either in writing addressed to connectingbusiness.com, Avenir House, Studio Way, Borehamwood, Hertfordshire, WD6 5NN or by calling us on 0800 999 0900; and
5.6.4 Not to impersonate any other person or entity or to use a false name.
5.7 Our website will be subject to change from time to time so that we can ensure that all of our information is up to date and correct. Generally this is manageable without disruption to the site. However, any major maintenance and/or changes, wherever practicable, will be carried out outside of office hours and will be kept to a minimum. Should this happen when you are trying to access the site, you will not be eligible for any compensation as a result of not being able to access the website or because of a failure, suspension or withdrawal of all or any part of the website.
5.8 The purchase of any third party products or services is subject to your acceptance of the terms of any end user and/or licensing agreement(s) which will be provided to you as part of your order process.
5.9 We will provide any products and services ordered in a timely manner; however, any estimates of time frame are estimates only. Delays may arise as a result of matters outside of our reasonable control, but our team will ensure you are updated at all time with regards to the progress of your order.
5.10 We reserve the right to change these conditions from time to time, but we will always advise you, at the time of an order, to check our terms and conditions. If you continue with the order, then we will take it that you have agreed to the conditions. Please make sure you check our website regularly for any amendments.
5.11 You will be subject to the policies and conditions in force at the time of your order or product purchase.
6. Orders
6.1 All orders will be subject to availability of the products or service you have ordered. If for any reason we cannot fulfil an order, we will contact you by email or phone to discuss further options, e.g. to review other products or services, etc.
6.2 Due to the business nature of our site, all prices are exclusive of VAT unless stated otherwise.
6.3 You place the order for your required product or service on our website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will then send you an email, firstly to confirm we have received your order and then subsequent emails will advise you of the status of despatch, credit check, confirmation of a subscription, etc.
6.4 It is imperative that you complete, in full, the details regarding your tariff to enable us to give you an exact quote. Bolt ons may be subject to change and additional charges, so please contact us for a direct estimate if you require any additional bolt ons that are not featured on our site, eg international calls.
6.5 We may choose not to accept your order due to the following:
6.4.1 The product or service you order is now unavailable
6.4.2 We are unable to obtain authorisation for any required payment by you
6.4.3 We are unable to satisfy the order criteria set out in 5.6
6.4.4 We identify an error relating to the description or pricing of the product or service ordered
6.6 The completion of the contract between you and us, for the order, will take place on the despatch to you of the products ordered. As your product is despatched, we will send you a confirmation email. We will then log the details of your order in your account section of our website for your further reference.
6.7 The products and services on our website are available to individuals of companies and businesses that we believe in our absolute discretion, are eligible. The criteria includes, without limitation:
· Individuals of companies (sole trader/self-employed/limited company) based in the United Kingdom
· Individuals of companies aged 18 years or over
7. Right of Cancellation
7.1 Customers ordering products or services at a distance (via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. You are entitled to examine any products that you have ordered as you would in a shop. However, you must ensure that you do not use the product as this may mean you would lose your right to cancel. The following list is not exhaustive but is a guideline of what is determined as usage :
Making or receiving a call
Sending or receiving an SMS or MMS
Installation of any software
Data usage such as accessing the internet or use of email
Making any changes to the settings on a particular device
Adding any content such as a contact
Use of a camera
7.2 If you cancel your contract in accordance with all the points laid out in this clause, we will, within 30 days refund any sums paid by you in relation to the order. We do reserve the right to charge you for any products returned which have been used or damaged whilst in your possession including any costs incurred by us during the process, up to the full cost price of the products.
7.3 You may cancel any order for products at any time within 7 working days from the day after receiving your products without liability to us providing they are returned to us in the same condition and packaging as you received them in.
7.4 You may cancel any order for services at any time within 7 working days from the day after placing your order without liability to us; however, you may not cancel once we have started providing any part of such services to you.
7.5 In the event that a subscription service comes with a minimum term contract, we will not terminate the subscription services during such a minimum term. You may choose to terminate within the minimum term but you may be charged a cancellation fee in such an event.
7.6 Where you have ordered software and or an application, you do not have a right to cancel your order once it has been accepted and either (i) download of the software has started; or (ii) where the software has been delivered to you on CD, DVD or other similar storage devices and the software is unwrapped.
7.7 You may cancel your order by calling us on 0800 999 0900. Any cancellation notice must be given before the end of the 7 working day period referred to above and you will be given a reference number to confirm we have accepted the cancellation, subject to the return of the products in the correct format.
7.8 Where you cancel an order for products, it must be returned to us within a reasonable period, complete (together with any accessories, leads or other items provided with the products) and undamaged. If you fail to return the products in this manner, we may charge you for the costs we incur in recovering the products from you (which may be substantial) or the stand alone retail value of any missing or damaged items. You must return the products by sending it to connectingbusiness.com, Avenir House, Studio Way, Borehamwood, Hertfordshire, WD6 5NN at your cost. It is your responsibility to ensure that the products are received by us and we recommend using Special Delivery where appropriate in respect of the type of products that you are returning.
7.9 You should take reasonable care of the products until they are returned to us (if applicable) and it is your responsibility to ensure that the products are not damaged whilst in transit using transport arranged by you.
7.10 In certain situations, in respect of products or services with which you are just not satisfied, we may be willing to give a refund or exchange. Reference should be made to the separate document for Returns & Exchanges.
7.11 For the purposes of these conditions, a working day is any day except Saturday, Sunday and UK public holidays.
8. Limitation of Liability
8.1 These terms and conditions do not limit your rights under English Law.
8.2 We will ensure that all of our products and services are supplied in good working order. Warranties for hardware are individual to the actual manufacturer’s terms and conditions and we will not be held liable for third party products. You acknowledge that we cannot guarantee, and therefore shall not be in any way responsible for, the security or privacy of the Website and any information provided to or taken from the website by you.
8.3 We are not responsible for any issues arising out of use of the website including the purchase of products or services and including, but not limited to;
· any economic losses, loss of revenues, additional costs
· any loss of goodwill or reputation
9. Complaints Procedure
We want you to be totally happy with our products and services, but in the unlikely event you are unhappy with any of the services that we have provided to you, we will be fair and efficient in handling any complaint. Please contact us by either calling 0800 999 0900; or write to connectingbusiness.com, Avenir House, Studio Way, Borehamwood, Hertfordshire, WD6 5NN.
